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I want to make an official complaint regarding the lousy service I had done on my vehicle. When I got home I discovered they left their gauges hooked up to my engine and they did not refill my brake fluid reservoir (among other things..). I checked out the dealers site and there was no complaint line (not surprising!...LOL). I am considering calling the better business bureau. What should I do?, Have you ever had this experience? Thanks.

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The BBB is really a last resort. Having been in the auto service industry for over 25 years I have seen your situation (unfortunately) more than once. I have to assume that the center you took your vehicle to and the people they have working for them want the same thing I do in my shop..... To do a good job and keep you comming back. First I would contact the dealer and talk directly to your service advisor. In many cases these advisors are paid on a commission basis and it benefits them if you are happy. Now every once in a while you get an advisor that thinks he/she is all that and forgets that you pay his/her salary. In that case you need to go above he or she in the food chain by seeking out the service manager. If you receive no satisfaction, go to the general manager. Now by this time if they still havn't figured out that you are the most important person in this scenario it just probably means thay are completely inept and not trying to sound mean or uncarring but you made the first mistake by going there to begin with. If no satisfaction has been obtained at this point, your next step is what is called the BAR {Beaureau of Auto Repair) The phone # will vary state to state and in some states is just a division of the BBB. I am in hope that you will get this resolved. You deserve what you paid for and in my opinion a little extra at this point and I hope that this poor experience does not taint your view of the rest of us in this buisness that truly strive for 100% satisfaction.

Is it like a proxie someone who can make a court aperence on someone' behalh

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It's ordinarily a service that provides stenographers for depositions and/or hearings.

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if u go to the website all the info is there and a toll free #

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I totally agree with Brad H Contact your state attorney general. While there are more credit bureaus than just the big three, this place sounds more like a marketing company. It also sounds like they were trying to get your personal info. No telling what reason is behind it, maybe just to sell you something or it could be for identity theft. If they are passing themselves off as a credit bureau when they are not, that is illegal. - Report Them !!!

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"DAC Services which, not long ago, was purchased by USIS, is a Consumer Reporting Agency located in Tulsa, OK that supplies reports about prospective drivers to it's subscribers. According to the DAC / USIS web site they "...continually assess industry needs and ensure that our product and service offerings meet compliance requirements and address issues such as negligent hiring, cargo theft and personnel security. The American Trucking Associations and 27 state trucking associations endorse USIS as their preferred vendor for employment screening and drug/alcohol testing service". An old DAC press release describes the report categories as follows: "In addition to transportation-specific services, DAC provides criminal records, motor vehicle records, social security number verifications, credit reports, drug/alcohol test histories and workers' compensation and injury reports." The most important report, the one most of the subscribers request, is the employment history report which will include information such as number of accidents, reason for quitting or being terminated, rehire eligibility, type of driving, trailer types pulled, commodities hauled, etc." An exerpt from the above article on thecybertruckstop.com shows that DAC was purchased by USIS, so go through the contact list of USIS and find the appropriate address that you need. Link >>>http://www.usis.com/contactus.htm I hope this is what you need. >>> Naveen Kumar